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NHS Direct Wales - 0845 46 47 - Galw IECHYD Cymru

Repeat Prescriptions

Acute prescriptions will be issued at the doctors' discretion.

Requests for repeat prescriptions can be made by sending in your request form via the postal service, by posting a repeat order form into the box provided at reception or you can order via the online service using the above link (ordering online will take 3 working days).  Please allow two complete working days before collection and make allowances for weekends and public holidays.

Your prescription can be collected and made up by any chemist of your choice, please discuss this the your chemist of choice.

Repeat prescription requests are NOT accepted by telephone except in exceptional circumstances such as housebound patients. 

Please use the back copy of your prescription to re-order your prescription, marking clearly the items you require.

Collection of prescriptions:

ordered before 11 am collect  5.30 pm
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday

If you request the chemist to collect your prescription this will take longer. Please allow 7 days between ordering at the surgery and collecting at the chemist.

NB Your repeat medication requires re-authorisation by the doctor every 6-12 months. You will be informed of your due date on the back of the prescription. Please make an appointment.     

Repeat Prescriptions

Thinking Ahead For Prescriptions

The practice is being subjected to an increase in patients requesting repeat prescriptions within the 2 working days timescale that we operate. This problem is most prevalent when a bank holiday approaches. Patients have to take responsibility for their repeat medication and request their prescription at an appropriate time.

The practice will be more stringent in the way that it operates the repeat prescribing deadlines as the workload is increasing. We need the co-operation of patients to provide an efficient service.

Prescription Clerks

The Practice has three dedicated prescription clerks that will process and deal with repeat prescriptions.  This will allow the repeat prescribing process to be run more efficiently. 

If you do have any queries regarding your prescription please ring between the hours of 11am and 2pm where you can gain access to the prescription clerks.

Repeat Prescribing

It is widely recognised as unsafe practice to take repeat prescriptions over the phone. You will be given a repeat request slip at each prescription issue. Please use the slip to order repeat prescriptions. We need a minimum of 48 hours to process these. Please note that this does not include Saturdays, Sundays and bank holidays.

The only prescriptions that can be issued using this system are the ones currently agreed by you and your doctor and put on the system by the doctor. Before the end of the last but one of approved repeat prescriptions your repeat prescription must have the approval renewed by the doctor, they will decide whether you should see a doctor, nurse, health care assistant or whether the prescription can be renewed without any action. You will see an option box on your prescription, which will tell you what is to be done.


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